HR Operations Manager
Surprise.com, Ukraine

Surprise.com is on a mission to help people make a positive impact on themselves, their teams, and their communities. Our flagship product, Surprise for Teams, is the world’s first and only SuccessOS. Surprise for Teams makes it fun and irresistible to perform better, which creates a positive, long-lasting impact on people and their organizations.

We are looking for an HR Operations Manager to join our team in Kyiv (Gulliver) or Lviv (Magnus) and help us optimize our HR processes. You will be responsible for solving complex organizational challenges through people-related solutions. You’ll help to create the complete people strategy that will support Surprise.com in realizing our ambitions.

• Updating and maintaining our HRIS system, records, and reports with accurate staff data;
• Processing changes to employee circumstances, including preparing accurate and effective documentation/communication and updating relevant databases;
• Processing leavers, including preparing accurate, relevant documentation and updating systems accordingly;
• Producing Management Information reports on HR analytics;
• Ensuring that the end-to-end HR process supports a positive employee experience at all times;
• Following existing HR processes accurately and adjusting in the interest of efficiency;
• Supporting HR priority projects with any administrative activity;
• Providing ad-hoc administrative support to any of the other HR functions, as necessary and in line with business requirements.

• Upper-Intermediate English or higher (B2+);
• 3+ years experience in HR operations;
• 1+ year of experience in full lifecycle HR;
• Experience with HR Systems and reporting tools;
• Deep HR operational background and a passion for design, analysis, and solving challenging business problems;
• Familiarity with MS Excel / Google Sheets / MS PowerPoint / Google Slides.

• In-depth knowledge of human resources operations and best practices;
• Hands-on experience in using GSuites, databases and HRIS systems;
• Outstanding communication, presentation, and interpersonal skills;
• Organizational and time management skills.

At Surprise.com, we’re committed to hiring builders who are inspired by our team’s guiding principle: to derive a tremendous sense of purpose from the inner quest for excellence itself, being driven from within to make anything we touch be the best it can be. We take pride in developing deep user understanding, obsess about the details, and go the extra mile to show our users we love them. We are first and foremost customer driven engineering, product and design collaborate as equals to create a phenomenal end user experience. We’re also home for numerous internal teams building internally facing tools for customer service, finance, and others, to keep the operation afloat.

• Extremely competitive salary for the local market
• 20 working days of paid vacation
• 15 days of paid sick leave
• Modern comfortable offices in Kyiv (Gulliver) and Lviv (Magnus)
• And, of course, we get Surprises internally.

Job Rewards and Benefits