LANGUAGE LEVEL
FRENCH : PERFECT (Native)
English : Intermediate
WORK EXPERIENCE
Sep 2019 – : Retention and Sales Manager(French and English Desk) / OTPFXTRADE Company - Kiev (Ukraine)
-Experience of communication with clients .
-experience in conducting negotiations and presenting financial products and services.
-Experience in making commercial offers.
-Ebility to work with a large amount of information.
-Implemented marketing strategies which resulted in a percentage growth of customer base.
- Implemented new measures for improving customer service satisfaction. answering customer inquiries, solving problems, and providing new product information.
-Successfully acquired an average of 180 new customers per month at an understaffed customer service company, generating growth in revenue. =Organized weekly sales reports for the sales department to track product success.
- Described product to customers and accurately explained details and care of merchandise.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Resolved product issues and shared benefits of new technology.
June 2018- July 2019 : Retention and sale Manager(French and English Desk) Online Drugs Holding Ltd, Kiev (Ukraine)
www.europe-pharm.com , www.grand-pharmacie.com
- Give full customer support assistance to client via phone and emails .
- Discribed Products to customers and accurately explained details and the types of merchandise .
-Performing outbound calls and inbound calls ,
- Identified prospective customers using lead generating methods and performing an average 60 cold calls per day ..
- Worked as a team member performing deposit , Resolve conflicts, Product assistance and clarity while providing excellent customer service .
-Resolved product issues and expatiate on the benefits of the product.
-Increase hope and satisfaction about the company to client .
-Provide weekly reports to the department head .
-Report technical and measure issues to the manager in charge .
-Head the desk and give monthly feedback .
Communication skills :
- Good communication skills gained through my experience as Sales Manager ;
- Excellent contact skills with clients gained through my experience as Sales Manager ;
- Persuasive ;
Organisational / managerial skills :
- Good organisational skills gained as Sales Manager .;
- Good team-leading skills gained as Sales Manager .I'm naturally persuasive, problem solver, enthusiastic,communicable, and well organized .
- organization, efficiency, focus on results
Job-related skills :
Possess team working spirit, ability to mentor others, manage time and accomplishes goals, ability to gather information, trade and sales abilities, strategic and customer's management .