23.06.2019 - 28.02.2020- Hospitality Operator – Costa Diadema ship, Italy Genova
duties:
- customer service assistant and cashier
main duties were to resolve customers problems in the cabin in outlets, assist payments online or with cash machine, take care about customers and their things,
- guide on board, additional information about trip and ship outlets, about dinning and all facilities and brief information about resorts and places to visit,
- to do reservations for restaurants, arrange celebrations and make orders for room service and housekeeping department,
- terminal duties for immigration for face control, collect passports and give them back, safety duties to show people how deal with emergency situations and others.
15.10.2018-15.01.2019 - Receptionist, MSC Italy, Sinfonia ship, Malta, duties
- customer service and cashier
main duties were to do check in on terminal and on the ship, take payments and help people with their credit cards on online payments,
- to assist guests with missing items or additional services in the cabin or in spa and to arrange celebrations, help with orders, to order room service,
- to change cabins and arrange airport transfer, help with lost items and lost luggage and to provide any other assistance.
01.08.2017 - 01.07.2018 - Receptionist, Qatar (Doha), Regime center, diet center
main responsibilities: to arrange appointment with doctor, fill customer’s profiles with all doctor’s prescriptions, take copy of documents, take payments and prepare financial report with all bills, check the ending dates and call customers to inform about appointment date and any changes, plus to do driver report with details and addresses every day for food delivery.